Mobile Brick Oven Pizza

Mobile Brick Oven Pizza

Policy and Terms

Our Mobile Brick Oven Pizza Terms/Conditions/Details:

We believe in working with our clients to overcome the challenges that may occur from the complications of life.  Feel free to contact us to work through any issues before, during and after an event.

Lighting: We need an appropriate amount of area light for people to see their pizzas and to interact with guests.  We bring our own spot lighting under our tent to prepare food.

Time Schedule:We arrive about 1 hour before our agreed serve time(mobile brick oven heat up takes half an hour).  We need thirty minutes to break down, if we do not have access to leave after 30 minutes we will bill $75.00 every half hour.  

Serving Delays:If there are delays in pizza service time we need to know as soon as possible (we make our food fresh on site). If we have to extend our service time due to customer delays, we have to charge a fee outlined in the next section.

Serve Time: Our invoice has a clear timeline of how long and when we serve for sent to each client. Extending the service time we are on site is 20% of the affected portion of the invoice every half hour (appetizer hour or dinner service time and affected staff). The service time is 2 hours, unless you purchase four appetizers we then extend the serve time for 1 hour for an appetizer hour. This extends the total service time to 3 hours (continuous time from when we start serving) this does not include set up or breakdown but does include and breaks between appetizer and dinner service.

Trash/Clean up: We will remove our own pizza preparation trash, but can not take party and guest trash.  Please provide your guests trash disposal near the service area.  We can only scrape dishes, utensils, flatware and equipment on-site.

Guest Count: We accept guest count changes within 7 days of +/-10%. Above 10% in guests count requires 10 days advance notice for scheduling and staff changes. We do not accept guest count reductions of more then 10% less then 10 days.

Parking: Client agrees to provide parking near the mobile oven for our load in vehicle, additional oven vehicle and the number of employees required to feed guests.  Any parking costs will be paid at the event by the client.

Final Payment/Invoice: Client agrees to have final payment ready after the agreed service window made by check, credit card or cash.  If using a credit card please provide WiFi if cellphone service is questionable.

 Deposit & Cancellations: We charge up to a 30% deposit.  We try to work with everyone and may be able to move a date (weekends are very popular) at no charge. Your deposit is nonrefundable for many reasons beyond just our cost and time, we do lose that spot for other bookings (we have many bookings over a year in advance). Your Invoice details the types of food you agree to buy and commit to for your date, you only can change your menu selections and quantity as specified in guest count but not remove items from your invoice.